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If you need our help or have any queries, please contact our Customer Service Centre. Our staff are waiting to offer friendly advice and service. Operators are in attendance weekdays and Saturdays from 10 am to 5 pm BST except for UK bank holidays.

When contacting us regarding an order, please be sure to tell us the order number, your full name, billing address and phone number.

Tracking your order

Product descriptions and availability
Every care has been taken to ensure that product descriptions and specifications are correct. However whilst the colour reproduction is a good representation, a slight variation from the actual products can occur. And at times, the colours in the pictures are not available from inventory. The information, prices and terms presented on this site are subject to change without prior notice. This does not affect your statutory rights as a consumer.

Distance Selling Regulations
You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. This does not apply to any perishable goods, software or item personalised or made to your specification. To cancel any item, you can e-mail or write to us within seven working days of the day following delivery of your order being made, quoting your order number. You must take reasonable care of the item, retain all original packaging and must not use them. Items may be returned to our customer service department. Any costs incurred in returning the item are the responsibility of the customer. We will refund within 30 days of your cancellation, minus £2.50 per item to cover our postage and administration costs. A full refund minus £2.50 will be given for each item returned to us within this period, items not returned will have the direct cost of retrieving the item(s) deducted from the refund value. This does not apply to any perishable goods, software (unless still sealed) or item/s personalised to your specification.

Force Majeure

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.

Content

Any information displayed on our website(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our website is updated regularly.

Pricing and Print Errors

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Complaints

Any complaint or compliment can be sent to our Customer Service Centre (see above). We will endeavour to deal with you complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

Privacy Policy

You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies.

We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.

Cookies are placed/collected to monitor visits but not used to store personal data.

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whist using our services, e.g. registration.

We will use the data for our own market research purposes.

The type of information that we will collect will include,

Information about you will not be shared or transferred to any companies without your consent.

Our website contains links to third party websites operating their own terms and conditions and privacy policies. Urbanity Store is not responsible for the policies of any linked third party sites.

If you have any questions or concerns about privacy on the Urbanity Store site please contact Customer Service Centre.

Security

We are fully committed to providing full security both through our online and mail order service. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions with us. All information you provide is fully encrypted so that third parties cannot read it.

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